We live in a Chicago neighborhood, and we needed a car that could get us around in winter and fit in tight spaces, has enough cargo room to hold all the stuff that accompanies 2 young kids, and was enough fun to drive that my wife and I wouldn't mind hauling them around. The XC60 met all of those requirements, plus it isn't ubiquitous like Lexus RXs, Acura MDXs, and BMW X5s! There were a few features that I liked better in those cars and the Audi Q5, but we've been thrilled with the XC60 and would buy a 2nd one if had the the need & room.
The PCC has been great; not having to reach into a pocket or purse is great when carrying a kid, grocery bags, etc. Backup camera is great too, particularly in for city parking. BLIS has been helpful for interstate driving.
The navigation system is serviceable, but it isn't as user-friendly as an after-market product, and the graphic interface is average at best. Also, when an iPod is linked, the graphic isn't on the main screen, which makes it less useful.