By Lincoln Millstein on
2002 Volvo XC AWD 4dr Wagon (2.4L 5cyl Turbo 5A)
From Day 1,I have had a vibration at
high speeds (50 plus) with my XC. The
Volvo field rep said it probably
was a defective axle. He also
recommended that I get my car serviced
at another dealer, saying that my
dealer had a sub-par service dept. The
second dealer changed all four tires
and declared the problem solved. Except
that I still have a vibration. I called
the field rep back, but he doesn't
return my call. Meanwhile I have made
three calls to customer service at 1-
800-458-1552 and got no follow-up.
Finally, Volvo told me to
take up the issue with the second
dealer. I am in the process of
researching the lemon laws in New York.
Fix your customer service process! I am
researching New york lemon laws. My
biggest worry? The drive train will
fall apart after the warranty ends.