10 of 10 people found this review helpful
Unreliable at 100 miles
By nytig29 on
2012 Volkswagen Tiguan S 4dr SUV (2.0L 4cyl Turbo 6M)
Brand new 2012 VW Tiguan S 4Motion from Open Road VW of Staten Island. I DO NOT recommend this dealer for sales or service. Buying experience was ok without any surprises so far but the AC stopped working 5 days later at 100 miles on vehicle. Brought in for service and these are their excuses: #1: machine to diagnose doesn't work, #2: need to order part and cannot tell you when it will come in, likely 3-4 weeks. #3: now got part but something else is wrong and cannot release car, cannot tell what's wrong yet, etc. They haven't even given me an estimated time of completion, neglect to call back when they say would call back, they just don't care. I do not trust them with my car.
The Turbo feels great when you step on the gas pedal. It drives smooth. Bluetooth was standard. The hand rest adjust to whatever position you like. Smooth on the highway with enough power. Plenty of room in the back seats. Seems like it has a lot of potential if it weren't for the minor things that can be fixed including quality of dealerships.
Transmission rushes to the highest gear possible. This should be fixed before it causes other problems with the engine. Quality control is needed, it is unacceptable for such a thing as the air conditioning to stop working within 5 days of ownership.