2012 Volkswagen Tiguan SUV S 4Motion 4dr SUV AWD (2.0L 4cyl Turbo 6A)
Brand new 2012 VW Tiguan S 4Motion from Open Road VW of Staten Island. I DO NOT recommend this dealer for sales or service. Buying experience was ok without any surprises so far but the AC stopped working 5 days later at 100 miles on vehicle. Brought in for service and these are their excuses: #1: machine to diagnose doesn't work, #2: need to order part and cannot tell you when it will come in, likely 3-4 weeks. #3: now got part but something else is wrong and cannot release car, cannot tell what's wrong yet, etc. They haven't even given me an estimated time of completion, neglect to call back when they say would call back, they just don't care. I do not trust them with my car.
The Turbo feels great when you step on the gas pedal. It drives smooth. Bluetooth was standard. The hand rest adjust to whatever position you like. Smooth on the highway with enough power. Plenty of room in the back seats. Seems like it has a lot of potential if it weren't for the minor things that can be fixed including quality of dealerships.
Transmission rushes to the highest gear possible. This should be fixed before it causes other problems with the engine. Quality control is needed, it is unacceptable for such a thing as the air conditioning to stop working within 5 days of ownership.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.