2 of 3 people found this review helpful
Past, Present but NOT future owner
By Peter on
2009 Volkswagen Tiguan SE 4dr SUV w/Leather (2.0L 4cyl Turbo 6A)
Shame on us for not taking a closer look at the car during delivery, after we arrived home we noticed holes in the front bumper. Apparently the car was transferred from a dealer in a state that required front licence plates, in Michigan they are not required. First call was to the dealer - "sorry nothing we can do, but good news we do have a new bumper in stock if you would like to buy a replacement". Well, OK, then. So step two: call VW customer support. They happily assigned a "customer advocate" who called the following day. To quote: "sorry but this is an issue between you and the dealer, there is nothing we will do!" - WOW - what a great case study poor for customer support.
Style and Comfort
Customer Support It's unfortunate that VW/Audi has lost me and likley everyone I speak to regarding this issue as future customers.
This really isn't an issue with the dealership or VW. How can you complain that it came from another state that required that it have holes drilled in the front? Are you also going to complain about the lawmakers that started those ridiculous laws to begin with? Maybe since you'll stop doing business with VW over something so silly, you'll stop living in this country because you're upset with the laws some states have. Drastic action for a simple thing.