Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display

Average Consumer Rating 121 Total Reviews
Write a review

Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Past, Present but NOT future owner
By Peter on
Vehicle
2009 Volkswagen Tiguan SE 4dr SUV w/Leather (2.0L 4cyl Turbo 6A)
Review
Shame on us for not taking a closer look at the car during delivery, after we arrived home we noticed holes in the front bumper. Apparently the car was transferred from a dealer in a state that required front licence plates, in Michigan they are not required. First call was to the dealer - "sorry nothing we can do, but good news we do have a new bumper in stock if you would like to buy a replacement". Well, OK, then. So step two: call VW customer support. They happily assigned a "customer advocate" who called the following day. To quote: "sorry but this is an issue between you and the dealer, there is nothing we will do!" - WOW - what a great case study poor for customer support.
Favorite Features
Style and Comfort
Suggested Improvements
Customer Support It's unfortunate that VW/Audi has lost me and likley everyone I speak to regarding this issue as future customers.
Recommend (0) (0)
Report it
Comments (1) Post a Comment
By thefoxbox
on 02/17/11 22:43 PM (PST)

This really isn't an issue with the dealership or VW. How can you complain that it came from another state that required that it have holes drilled in the front? Are you also going to complain about the lawmakers that started those ridiculous laws to begin with? Maybe since you'll stop doing business with VW over something so silly, you'll stop living in this country because you're upset with the laws some states have. Drastic action for a simple thing.

Report it
Post a Comment

You must be signed in to post a comment.

Register

ADVERTISEMENT
Nearby Inventory Zip Code UPDATE
 
ADVERTISEMENT
ADVERTISEMENT