1 of 8 people found this review helpful
Unsafe, Unreliable, Multiple Repair Issues
By usmcwifesocal on
2009 Volkswagen Routan SEL 4dr Minivan w/Rear Seat Entertainment (4.0L 6cyl 6A)
Puchased van in Aug.'09. Delivered t us with a broken antenna (replaced, and then replaced again a year later due to rusting). Rear DVD screen went black sreplaced. Seat covers came apart at seams, window shade fraued, headliner panel and AC vent came loose, arm rest cracked (replaced all), windshield wipers stopped randomly several times (never fixed -failed to replicate), windows and doors failed numerous occasions (3 year old son's hand was caught in door when pinch guard failed and manually had to be pried off of him) -problem unresolved), brake pads and rotors all around have had issues (back pads were recalled, rotors machined 2x in 1 year, VW now says we must pay $1000 to replace all)
(continued), floor panel cracked in between captain's chairs in the back, dealership took pictures and asked Corporate to replace under warranty - VOA replied that it was due to "outside influence" but refused to send me anything in writing to explain what that meant. Entertainment system failed numerous times...was finally eplaced when I brought in several videos documenting the failures. The new Entertainment system has the same issues. Ignition failed on several occasions, again, was not addressed until I produced video proof. New ignition system gave same problems, except now, when driving on the highway, if your knee touches the ignition area, the entire van shuts off and the steering
(continued) wheel locks up. This has happened in rush hour traffic. Volume on radio gets stuck at incredibly high levels, and will not go up or down. System fails to recognize Bluetooth, seats get very hot and will not shut off. Doors have a mind of their own, and will open and close with or without apparent obstructions. The van feels like it downshifts on it's own while traveling at low speeds, and there is a terrible rattling noise coming from underneath the front end of the van. Dealership has been unable to replicate half of the issues, though I have most documented on video. VOA has denied my repeated requests to buy back this vehicle. They've offered me "deals", but this is UNSAFE!!!