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By carguy on
Vehicle
2009 Volkswagen Routan S 4dr Minivan w/Rear Seat Entertainment (3.8L 6cyl 6A)
Review
I have had this van for about a year and a half and the transmission has gone out twice now. The first time was at 6k miles and the second was at 15k. On top of that they kept my van in the shop for 2 months the first time and one month the second. That's 3 months without my van. I've heard every excuse in the book, couldn't get all the parts, their tech wasn't qualified so they had to wait on an out of state tech to come in to fix it. Volkswagen's customer care were very nice and apologetic but couldn't get anything resolved. Every decision they make seemed to take a week. It's been a month and I still don't have my van back, still waiting on parts and they are very sorry. It's been a month
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