30 of 44 people found this review helpful
Awesome car, with BAD customer service!!
By ashafi on
Vehicle2012 Volkswagen Passat S PZEV 4dr Sedan (2.5L 5cyl 5M)
ReviewThis is my first VW, and it's awesome, it caught my eye and I couldn't resist it and had to get it. However, I had so many issues, from bad dealership experience to bad customer service from VW corporate office of America. I completed the paperwork with Momentum VW of Fairfield, CA, initially everything went smooth, but the car wasn't in stock and was promised to be delivered in 1-2 days, which took more than a week, but in wrong color, plus very poor customer service, no followup. Contacted VW USA, but regional mgr, Daryl didn't help at all, in fact didn't even return my calls. I ended up canceling my order with this dealer and went to a different dealership, compromised on the options!!!
Best FeaturesSports mode, gives extra torque and power, the extra space and leg room is good. Clear view of the road in front is great.
Worst FeaturesI am unable to achieve the 43 miles a gallon, have driven almost 5,000 miles, with an average of 39! It's a great car, however, in order to compete in the US market, VW USA has to make drastic improvements in customer service and closely monitor their dealerships. I owned a Honda before, and loved their customer service, VW definitely needs to step up in this area.
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