My overall experience with VW has been terrible. I leased my 2003 Passat and it has broken down 3 times within the last year, all with mysterious, major warranty issues, the final one being called into question even though I have a platinum warranty. It was fun to drive but I am now at the point where I'm afraid to drive it. Oil pumps, fuel pumps, cam shaft adjustments, engine trouble? Should that happen all by 50000 miles? They also PROMISE an alternate car yet it was never there.They let me go three weeks without a car for warranty work that I still don't know what was really wrong with it all three times. Looks aren't everything!
None that are any better than any other car. They advertised better service and warranty features but just don't try to use them. It is a serious problem with them.
Stand behind your product, your warranties, and your customer service. All three times I had the same run around for a NEW car. Try to make them last more than 18 months or 20000 miles. Contact your customers and they may not be as angry.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.