Had VWs since I was 16 and loved them all. Grew up, made some money, and went upscale. I loved this car a lot when I bought it. It's no tin can, its a solid car (reminded me of a Mercedes) with a smooth ride. So why did they cheap out on the interior with all the plastic? Then there was the overall durability. Seems that the car can't handle it's own weight, and the NYC streets killed the tires and axles. Also, the engine strained to get the behemoth moving, and I learned fast that it did not stop on a dime like a Jetta. Then, the problems. Annoying rattle in dash that VW refused to fix after 3rd attempt, Then the car's 4 faulty ignition coils, ea caused separate trips to dealer
Solid feel, smooth ride, looks
VW has an obvious adversarial relationship w/ the dealers. The place I purchased my car from dropped the vw line. Service agents beg you to give them 5's on a survey administered by vw. VW policy is usually unfavorable to owners, and when you react by giving low review, dealers get upset. DUMB!