My dealer's service dept. has been pretty good to work with, I have no major complaints. I love driving my bug. It is fun and everyone justs loves it! It's been very reliable. Every day I want the roof down! The turbo is great for getting on highways! The interior cup holders are very poorly designed though and it didn't come with a CD player. The trunk is hard to close at times. These are minor issues. I would buy another one in a heartbeat!