2004 Volkswagen New Beetle Consumer Review: Poor Customer Service After Sa
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2004 Volkswagen New Beetle - Consumer Review

Average Consumer Rating

237 Total Reviews

GLS 1.8T Convertible (1.8L 4-cyl. Turbo 5-speed Manual)

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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Poor Customer Service After Sale
By criderun on

Vehicle

2004 Volkswagen New Beetle GLS 2dr Convertible (1.8L 4cyl Turbo 5M)

Review

This little car has been great until we have tried to get some warranty service done. We have had problems with the battery going dead from about the time the car was 6 months old. The dealership's equipment would not show the battery was bad since the car was jump started and recharged. Every other place in town tested the battery and showed it was bad. We have been fighting this for over a year now. Anytime we go out of town and the car sits for 2-3 days the battery is totally dead. We finally had the car towed to the dealership while it was dead but they are over a week behind being caught up on doing warranty work. Now I am no longer considering that new GTI. Nice cars, bad service.

Favorite Features

The styling always catches people's eyes. The optional 17 inch wheels really set off look better than standard 16 inchers.

Suggested Improvements

Place more emphasis on customer service after the sale instead of taking my money and then closing up tighter than a clam. There needs to be a signal amplifier for the radio since there is not a radio antenna, just the wire embedded in the windshield.
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