While it was love at first sight, the
affair turned out to fade with higher
maintenance costs than my second wife.
The Dick Dean has a shabby, little
practice of adding 10% more to the
overall price as a 'market adjustment",
which since cured me of ever buying a
VW from them again.
Their only saving grace is their
service department, which treats
customers as if they matter. The only
problem with the service department, is
I see too much of them. After 32,000
miles, every thing on the car started
falling apart, or needed replacing at
Now that the romance has faded, I will
never fall in love again with anything
on the lot at Dick Dean VW.
Love the design inside and out. Great
technology for a small hatchback, just
not reliable enough to appreciate a
minute longer than the warranty.
VW needs to audit their dealers on
sales practices and either raise
prices/margins or do away with "market
adjustments". VW designers need to
figure out how to improve the product
reliability in their gee-thats-neat
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.