2011 Volkswagen Jetta TDI: First Service
September 26, 2011
We dropped our 2011 Volkswagen Jetta TDI off at Santa Monica Volkswagen the other day. In the past this hasn't been our favorite dealer. But its proximity to our office makes it so convenient it was worth the gamble in service quality.
This time the gamble paid off. Of course, our bets were hedged by the fact our Jetta fell under Volkswagen's free maintenance program. So we left the car with the dealer in the morning and had it back a couple of hours later with fresh oil. No appointment was necessary. While there, VW performed a campaign to replace the front window guide at no charge.
Mike Schmidt, Vehicle Testing Manager @ 11,104 miles