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Average Consumer Rating 56 Total Reviews
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6 of 15 people found this review helpful
I should have bought a toyota
By bwilson50176 on
Vehicle
2011 Volkswagen Jetta 4dr Sedan (2.0L 4cyl 5M)
Review
Bought my 2011 Jetta S 1 month ago. I have taken it in 4 times for a problem with 5th gear. Each time they dealership says that cannot recreate the problem (sometime there is resistance shifting into 5th and sometimes it will not shift into 5th all) Had to call VW corp just to get them to take it for more than a few minutes drive. Got a loaner right now. Waiting to hear back, I am sure they will say that can't find the problem. I love this car, but I should have bought a toyota,. VW is not the brand it once was and the people could care less about fixing a problem with a BRAND NEW car, the first time i took it in was less than a week after i got it. I would avoid VW like the plague
Favorite Features
Love the design and it feels like a car not a couch on wheels.
Suggested Improvements
Create a corporate and dealership culture that addresses the problems with a brand new car in a timely and helpful manner. First ever brand new car I've bought and I will NEVER buy another VW and I would honestly suggest that anyone reading this think very seriously about whether a highly frustrating experience is worth the lower price.
Recommend (6) (9)
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Comments (6) Post a Comment
By tyler62
on 11/24/11 13:21 PM (PST)

i have a 2001 vw jetta and it had the same problem only it wouldnt shift into third and 1st gear, as if nothing was there. your problem might be that you need a new syncro. but what i did was lube up the cables and the ball the shifter rotaes on and it didnt do it again, its happened with me twice but i fixed it just with a little lube that all, just dont shift hard and youll be fine

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By lark8818
on 07/21/11 15:15 PM (PDT)

A Toyota? Are you serious? LMAO! I feel like Toyota employees write 90% of the fake reviews on here!

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By steven39
on 06/28/11 11:30 AM (PDT)

welcome to the world of vw where VW=very wrong..

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By tyler62
on 11/24/11 13:23 PM (PST)

after having a jetta its been nothing but a headache, i love the power it porduces and how it feels like your actually driving something sporty, but honestly after all the problems ive had, id have to say something like an acura rsx or something along those lines is the way to go for reliability

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By robertbld
on 11/30/11 09:08 AM (PST)

I had the same problem with 5th gear. The syncro was replaced and it has been just fine since. Did take them a little while to get the part, but I was provided with a loaner car. All and all, my experience has been a good one with VOA. 2011 Jetta S 2.0 5M

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By zcrazi
on 08/03/11 14:07 PM (PDT)

You should have bought a hyundai sonata...The best in its class and best in warranty. Forget toyota and honda. Test drive one and see for yourself.

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