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Suspension Noise Driving me crazy
By valerie on
Vehicle
2009 Volkswagen Jetta SE 4dr Sedan (2.5L 5cyl 6A)
Review
Bought new 2009 Jetta SE in Jan 09. Once weather got warmer, noises started (creaking, squeaking) when any pressure applied to the suspension, on turns, bumps, breaking. Five dealer service calls and problem still exists. They have replaced front lower control arm bushings, twice, sway bar assembly, front lower control arms, and problem remains. Poor service from Volkswagen Customer Care and the dealer. The car has been in service for 22 days, each time they acknowledge the problem, but do not seem to take it very seriously, send it back with problem not resolved. I am very disappointed, as I think I am stuck with a lemon. Will never buy from Volkswagen again. Jetta QC must be poor.
Suggested Improvements
Volkswagen Customer Care, which is supposed to help with dealer problems, is poorly run. Calls get dropped, the representative states she doesn't understand when 'things get technical', they do not communicate with the dealer, and are slow to respond.
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