2009 Volkswagen Jetta SportWagen SE 4dr Wagon (2.5L 5cyl 6A)
The Jetta Sportwagen is a nice car with decent performance and fuel economy. However, the dealer experience leaves a lot to be desired. I've been told by the service dept multiple times that "VW doesn't cover squeaks and rattles after six months". I made an appt & dropped my car off first thing in the morning for a routine 90 minute service. Four hours later I telephoned for a status and was told that customers who wait there are given preference and they'd call me back in an hour. Before you buy ask about what's excluded from the "free" routine service - it'll cost you about $40 to have a turn signal bulb replaced. Less than 18 mos & I'm already looking for my next car. It will NOT be a VW!
Inexpensive enough that I can take a loss to get rid of it.
Completely revamp how customer satisfaction is measured.