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Unreliable Lemon! VW won't replace!
By Alisha on
Vehicle
2005 Volkswagen Jetta New TDI 4dr Sedan (1.9L 4cyl Turbodiesel 5M)
Review
For some buying a VW is great but it has been the worst experience ever for me. This is my first new car and it has broken down four times in six months. The worst part is that VW doesn't know what is wrong. The last time it was in, they just kept replacing things until the code went away. The problem is that the car will work fine, then when you stop and try to go, it won't go anywhere. You give it gas but it acts like it is in neutral. This has happened in the middle of intersections almost causing us to wreck. I told VW and the dealer this, they said they won't replace my car. The VW Customer Care line lacks care and contradicts itself. VW doesn't know how to repair their cars. Note to consumers, read the lemon law carefully!
Favorite Features
The style of the Jetta is its best feature. Other than that it is a very unreliable car that the manufacturer doesn't know how to fix. They just state that the car is fixed and try to butter you up in hopes that you don't contact a lawyer. Basically they don't back-up their product.
Suggested Improvements
Actually have a customer care line that cares about the customer and follows through. Also, VW dealers need a service department and technicians that knows how to fix their cars. VW should back-up their product and not put the customer in harm's way by forcing them to continuously take back a faulty car.
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