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Average Consumer Rating 233 Total Reviews
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3 of 3 people found this review helpful
Unable to resolve problems
By Unhappy on
Vehicle
2005 Volkswagen Jetta GLI 1.8T 4dr Sedan (1.8L 4cyl Turbo 6M)
Review
All new cars may have problems but, it is how the dealership and company handle these problems that show the mark of true concern for the consumer. I own a 2005 Jetta GLI which has been in the shop seven times in less than 7,000 miles and the problem is still unresolved. The Volkswagen of America claims the problem belongs to the dearship and the dealership state the problem belongs to the company. The only communication available to the consumer is a customer representive who regardless of the customer's comments relies strictly on what is stated by the service manager. The service manager is basically in charge of all problems involving Volkwagen products.
Suggested Improvements
Better customer relations and more availability of persons to deal with issues regarding products.
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