Ours arrived w/windshield scratches. The
dealer placed a warranty claim. The dealer
sublet to Glass America (GA) who installed
their own glass. The glass did not fit &
installed it anyway causing a safety issue. GA
severely scratched the hood. Our car was no
longer a new car. We contacted VW of
American. VW of American stated it was not
their issue. After a week Manchester VW
replaced the glass again & a hood from a new
car. They scratched the front bumper &
chipped the paint in the driver door. Our VW is
now for sale. We will NOT do business w/
Manchester VW or buy another VW. VW of
America did not support us w/making the
dealer provide a new Jetta.
Heat in the cabin. Do NOT use Glass America -
bad reputation. VW of America customer
service. The dealer may be independent, but
VW of America loses when a customer is
treated poorly. Dissatisfied with VW of
America & dealer, we will NOT own another
VW. Do NOT buy at Manchester.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.