2003 Volkswagen Jetta Consumer Review: VW not very customer oriented
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2003 Volkswagen Jetta - Consumer Review

Average Consumer Rating

561 Total Reviews

GLS TDI Sedan (1.9L 4-cyl. Turbo Diesel 5-speed Manual)

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Performance
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Fun-to-Drive
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Build Quality
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VW not very customer oriented
By Dotts on

Vehicle

2003 Volkswagen Jetta GLS TDI 4dr Sedan (1.9L 4cyl Turbodiesel 5M)

Review

Overall, my vehicle is excellent. Good engine, great fuel economy (~46 mpg), well-designed. However, on three separate occasions, my window fell into the door and would not go up. This was covered under warranty, but nevertheless, was inconvenient. I called VW customer care to complain, feeling that they owed me an explanation and some special compensation. They were not willing to give me even a cupholder, despite my inconvenience. Buyers beware! VW doesn't stand behind their product!

Best Features

blue console lighting. Monsoon system is loud and rocks! low road noise on interstate. fabric easy to clean (grease, puppy throw-up came off easily)

Worst Features

bad cupholder design; fragile, inconveniently located; must move to change CD. Window mechanism breaks. Windshield washer does not evenly distribute fluid. Rear trunk light very dim.
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