Thus far, I have experienced the same
problems documented by others. My
first trip to the dealership was
positive, to my surprise given the
heavy criticism leveled at VW service.
They fixed the excessive rattling
(which was present right at the start;
what the hell did I pay PDI for?), but
failed to fix the intermittent
illumination of the brake light. When
I telephoned the dealership and
reported that the problem was not
fixed, I was promised a free rental
which they renegged. I telephoned
Volkswagen Canada to lodge
a complaint. If the problem is not
redressed, I will make a follow up post
and name the dealership.
I like the comfort, power and handling.
The service so far has been
inconsistent. I have complained to VW
Canada and if not redressed I will name
the dealership in a follow up post.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.