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Average Consumer Rating 97 Total Reviews
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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Think Twice
By Disgruntled Admirer on
Vehicle
2002 Volkswagen Golf GLS TDI 4dr Hatchback (1.9L 4cyl Turbodiesel 5M)
Review
My car's "control module" (read: brain) malfunctioned about 5 months into my purchase and I was quickly enmeshed in the most bitter customer service battle of my life. The car was cutting out on hills (a problem in San Francisco) and I was made to feel like a hysterical idiot because the dealer (not Lithia) could not diagnose the problem. They promised to pay all my rental car costs (about 5 weeks worth) but only paid for a fracion in the end. Also: other cruise control stopped working, window failed and consistent rattle (from shoddy finish and the vibration from the deisel). Also, the felt-type upholstery is a lint magnet.
Favorite Features
The dashboard and the exterior both look great. The front seats are comfy. The handling is superb.
Suggested Improvements
VW needs to work on the quality control at its Brazialian factory where all American Golf cars are made. Also, the cavalier attitude of dealer service departments is apalling. It's been a year and I never got so much as a card asking me how the service was.
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