2002 Volkswagen Golf Consumer Review: Think Twice
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2002 Volkswagen Golf Diesel - Consumer Review

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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Think Twice
By Disgruntled Admirer on

Vehicle

2002 Volkswagen Golf GLS TDI 4dr Hatchback (1.9L 4cyl Turbodiesel 5M)

Review

My car's "control module" (read: brain) malfunctioned about 5 months into my purchase and I was quickly enmeshed in the most bitter customer service battle of my life. The car was cutting out on hills (a problem in San Francisco) and I was made to feel like a hysterical idiot because the dealer (not Lithia) could not diagnose the problem. They promised to pay all my rental car costs (about 5 weeks worth) but only paid for a fracion in the end. Also: other cruise control stopped working, window failed and consistent rattle (from shoddy finish and the vibration from the deisel). Also, the felt-type upholstery is a lint magnet.

Favorite Features

The dashboard and the exterior both look great. The front seats are comfy. The handling is superb.

Suggested Improvements

VW needs to work on the quality control at its Brazialian factory where all American Golf cars are made. Also, the cavalier attitude of dealer service departments is apalling. It's been a year and I never got so much as a card asking me how the service was.
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