By Disgruntled Admirer on
Vehicle2002 Volkswagen Golf GLS TDI 4dr Hatchback (1.9L 4cyl Turbodiesel 5M)
ReviewMy car's "control module" (read: brain)
malfunctioned about 5 months into my
purchase and I was quickly enmeshed in
the most bitter customer service battle
of my life. The car was cutting out on
hills (a problem in San Francisco) and
I was made to feel like a hysterical
idiot because the dealer (not Lithia)
could not diagnose the problem. They
promised to pay all my rental car costs
(about 5 weeks worth) but only paid for
a fracion in the end. Also: other
cruise control stopped working, window
failed and consistent rattle (from
shoddy finish and the vibration from
the deisel). Also, the felt-type
upholstery is a lint magnet.
Best FeaturesThe dashboard and the exterior both look great. The front seats are comfy. The handling is superb.
Worst FeaturesVW needs to work on the quality control at its Brazialian factory where all American Golf cars are made. Also, the cavalier attitude of dealer service departments is apalling. It's been a year and I never got so much as a card asking me how the service was.
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