When the car is running well, it is a
joy to own and drive. When it is not,
service is difficult to get and has been
often poorly executed and very
expensive. VW has tried, at every
opportunity, and there have been
several, to avoid honoring the warranty.
Dealer service has been similarly
Nimble, comfortable and VERY thrifty in
terms of fuel efficiency.
Improve factory and dealer
responsiveness. Tell the truth about
problems. Factory and dealers need to
accept responsibility for their problems.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.