We've had one problem after another with our Eurovan. Great when everything works correctly. The outside door handles have now failed twice (both front doors!). Told by VW that it's not a design flaw, out of warranty and paid nearly $800 to have them fixed only to have the driver's side fail again 6 months later. Now I can't unlock the doors with the keyless entry or hand key without them locking again immediately. Looking for a replacement vehicle now.
Customer service would be a good place for VW to start. I will never purchase another VW as long as I live.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.