We've had one problem after another with our Eurovan. Great when everything works correctly. The outside door handles have now failed twice (both front doors!). Told by VW that it's not a design flaw, out of warranty and paid nearly $800 to have them fixed only to have the driver's side fail again 6 months later. Now I can't unlock the doors with the keyless entry or hand key without them locking again immediately. Looking for a replacement vehicle now.
Customer service would be a good place for VW to start. I will never purchase another VW as long as I live.