2011 Toyota Sienna SE: Service at 10,000 Miles
April 21, 2011
Yesterday we dropped our 2011 Toyota Sienna SE off at Toyota Santa Monica as directed by the persuasive warning light on the dash. If you recall, we brought the Sienna in for service once before. At that visit we learned the salesman hadn't entered us into their database, making us ineligible for the Toyota Care free maintenance program. Well, that's all worked out now.
"Your oil change and tire rotation are covered under the maintenance program," our service advisor began, "...and the recall. It's also due for the brake light switch recall." He told us that parts were in stock, so we asked them to handle that at the same time.
A few hours later we received a phone call from our advisor. "We don't have the recall part in stock after all. It will arrive tomorrow morning. We can have it ready for you before noon." This time the Sienna actually was ready when he called back.
Total Cost: None
Days out of Service: 1
Mike Schmidt, Vehicle Testing Manager @ 10,756 miles