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3 of 3 people found this review helpful
Buyer beware! Sienna tires don't last!
By geri6 on
Vehicle
2011 Toyota Sienna 7-Passenger 4dr Minivan (2.7L 4cyl 6A)
Review
Make sure to put money aside if you buy a Sienna! At 13,000 miles I was told I needed new tires on the front. By 15,000 I definitely needed new tires! Toyota shuffled me back and forth to corporate, Firestone, and back to the dealer. At no point did Toyota ever take responsibility for anything! Firestone was great, but Toyota was definitely lacking (and I had followed their maintenance regime to the letter!). So, get a good deal if you plan to buy a Sienna because you will probably be getting a new set of tires within the first year! Crazy! P.S. They also "corrected" the alignment--even though it is impossible to adjust the rear alignment without shims! Seriously Toyota?
Suggested Improvements
Toyota needs to take responsibility for their product! The tires themselves did not fail...the mechanics of the van caused them to wear poorly! You could have had a happy Toyota customer, but now I feel I have been put off, shuffled around, inconvenienced, and am out $400!! Get it together Toyota!
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