2002 Toyota Sienna Consumer Review: RELIABILITY???
ADVERTISEMENT

2002 Toyota Sienna - Consumer Review

Average Consumer Rating

67 Total Reviews

All Models

ADVERTISEMENT
Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display
Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
2 of 2 people found this review helpful
RELIABILITY???
By tbk on

Vehicle

2002 Toyota Sienna CE 4dr Minivan (3.0L 6cyl 4A)

Review

Bought my Sienna brand new in 2001. A very expensive mistake. Paid thousands more for "legendary" reliability only to find it contains many biodegradeable parts. Oxygen sensors, lower control arms, pads, rotors, drums, even dash lights all needed replacement or servicing within 6 weeks of warranty ending (with only 25000 miles on the vehicle). No help from Toyota... even wanted $75 for a dashboard light bulb! Was told there was no fix for brake noise in Sienna's, "they just do that". Nearly $2000 in repairs to fix everything to try to sell and then the dealer (inspecting the Sienna prior to my selling) told a prospective buyer the brakes squeal because they were aftermarket! Now that's rich!

Favorite Features

Very smooth driveability. More carlike than any other minivan except for maybe Honda. Highest head rest adjustability for tall driver safety. (main reason we didn't buy Honda in the first place!)

Suggested Improvements

1.Having seats with LATCH but no tether anchors and then other seats with tehter anchors but no LATCH makes no sense! 2.A little compassion from Toyota for low mileage "just out of warranty" vehicles would go a long way towards customer retention. 3. Seats are way too soft 4.Huge turning circle!
Recommend (2) (0)
Report it
Comments (0) Post a Comment
ADVERTISEMENT
Post a Comment

You must be signed in to post a comment.

Register

Nearby Inventory Zip Code UPDATE
 
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411