11 of 36 people found this review helpful
Nice Car--Lousy Manufacturer
By arbella on
Vehicle2013 Toyota RAV4 Limited 4dr SUV AWD (2.5L 4cyl 6A)
ReviewHad tro decide between a Subaru, Honda CRV or the Toyota. Picked the RV4. had some problems with the Navigation. Couldnt see the darn screen dealer couldnt fix so I asked if I could talk with factory Field Rep who was coming to visit the dealer. Field Rep came & said he doesnt speak with customers. He also could not fix screen. So, what do Ido? I called the factory service complaint phone number and i couldnt believe it. Said they only talk service with their dealers. Finally got an email from same department that said I couldnt complain abou ta problem if I didnt even know which engine I had!! I was stupid. Again, attacking me. . Why argue with me? Forget theToyota
Best FeaturesRifes well. Nice stylilng.
Worst FeaturesRevamp the complaint department. Al I have said is checkable Be patient with customers....nobody complalns unless something is wrong. The Navigation screen is a big problem and others have also complalned. General motors used to have Zone Managers who used to visit dealers once a month and would be glad to talk with a customer with a problem and help get it fixed. Nice feelinlg
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