10 of 35 people found this review helpful
Nice Car--Lousy Manufacturer
By arbella on
2013 Toyota RAV4 Limited 4dr SUV AWD (2.5L 4cyl 6A)
Had tro decide between a Subaru, Honda CRV or the Toyota.
Picked the RV4.
had some problems with the Navigation.
Couldnt see the darn screen
dealer couldnt fix so I asked if I could
factory Field Rep who was coming to visit the dealer. Field Rep came &
said he doesnt speak with customers.
He also could not fix screen.
So, what do Ido? I called the factory service complaint phone number and i couldnt believe it.
Said they only talk service with their dealers.
Finally got an email from same department that said I couldnt complain abou ta problem if I didnt even know which engine I had!!
I was stupid. Again, attacking me.
Why argue with me? Forget theToyota
Revamp the complaint department.
Al I have said is checkable
Be patient with customers....nobody complalns unless something is wrong.
The Navigation screen is a big problem and others have also complalned.
General motors used to have Zone Managers who used to visit dealers once a month and would be glad to talk with a customer with a problem and help get it fixed.