Great car...some quality issues...poor customer experience...
By tjbss on
2011 Toyota Highlander Limited 4dr SUV (3.5L 6cyl 5A)
The only negative regarding this car relates to quality issues (power windows and sun visor) and specifically the way the dealership and Toyota executed their customer service.
Otherwise, the vehicle is a joy to drive and (so far) very reliable.
The driver's sun visor has broken twice in less than three years.
The dealership, Rice Toyota, and Toyota have, in the end replaced the sun visor at no charge, however Toyota corp's customer service has disappointed me due to failed follow up promises.
The power window failed due to a nut that came off the window...a repair we paid for.
These relatively "minor' repairs make me less positive toward the brand's quality and customer service.
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