Used 2011 Toyota Highlander SUV Consumer Reviews | Edmunds
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2011 Toyota Highlander - Consumer Reviews

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44 Total Reviews

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Great car...some quality issues...poor customer experience...
2 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By tjbss
on

Vehicle

2011 Toyota Highlander SUV Limited 4dr SUV (3.5L 6cyl 5A)


Review

The only negative regarding this car relates to quality issues (power windows and sun visor) and specifically the way the dealership and Toyota executed their customer service. Otherwise, the vehicle is a joy to drive and (so far) very reliable. The driver's sun visor has broken twice in less than three years. The dealership, Rice Toyota, and Toyota have, in the end replaced the sun visor at no charge, however Toyota corp's customer service has disappointed me due to failed follow up promises. The power window failed due to a nut that came off the window...a repair we paid for. These relatively "minor' repairs make me less positive toward the brand's quality and customer service.


Favorite Features

Ride, Performance, Passenger comfort...


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I tried to like it, but at the end trade it in for Mazda CX-9 Grand Touring only after 1 year.
2 of 6 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By convert777
on

Vehicle

2011 Toyota Highlander SUV Limited 4dr SUV AWD (3.5L 6cyl 5A)


Review

Positive: Suppose to have stellar reliability and has a good resale, quick, relatively roomy and comfortable if you are not a driver. Negatives: Most surfaces and materials don't belong in $40,000 car (ok with me) , drives like minivan/truck crossover with very light and not communicative steering (does not drives, but floats), 3 rd row not usable - not just because of size/just plywood covered in cheap vinyl, no blind spot monitoring ( a must because of size, blind spots), no adaptive xenon headlights, average MPG for it size ( computer always overstate by 1 MPG). Toyota keeps being arrogant and substantially raised prices for 2012 without any improvements, that worked in my favor. My last 5 cars were Toyota's. After buying my first Mazda and then a Subaru I discovered that they are build as good or better than Toyota and pleasure to drive. Checked with Consumer reports and others and discovered that it is not only my opinion: Subaru and Mazda are higher rated that Toyota. Replaced 2011 Highlander Limited with 2012 CX-9 GT for only $2000 extra (no financing): pleasure to drive and handing like compact CUV/sedan (yet substantially bigger than Highlander), very usable 3rd row, near luxury interior/exterior, all the extras and safety futures not even available in Highlander, reliability should be terrific also - six year of the model and built in Japan.


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Stay away from the Pricy Nav System
1 of 1 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By hondaowner56
on

Vehicle

2011 Toyota Highlander SUV Limited 4dr SUV (3.5L 6cyl 5A)


Review

Good overall, but it doesn't mean competition is bad. If you're interested in the Nav, the only advantage you'll get for $2000 extra is the bigger backup camera screen. Nav is terrible for $2000. TOYOTA MUST GIVE AWAY this nav rather than sell it. It's very old tech. Many owners also get lost because they can't park the car just to make corrections. Voice command is very ancient and limited (only 3 entries shown at a time). Save the $2000, buy the high-end portable nav, and keep the difference. You'll get better and safer guidance. I drive with the screen always off because of the frustrating User interface.


Favorite Features

Driveability. Although, as a regular car owner, I wouldn't be able to tell the difference unless I own competing models as well. Toyota's cars are great, but given their rising operating costs, car models suffer (e.g., cheaper interior materials, single-, instead of double-stitching on the supposedly upgraded leather). Backup camera does not have guide lines, nor the beep-beep sound. Certainly no longer the best cars around. Competition are not really that bad. If you want a much better value, tech, EVEN reliability, please check out models from Hyundai (Santa Fe's coming up). Honda, Nissan, Mazda, and even Ford also make reliable cars. Check them out before committing on the Highlander.


Suggested Improvements

Toyota, please clean up your act and help us, current owners get satisfied by at least upgrading the antiquated system we were made to believe will help us make our lives better. Until then, and except for your hybrids, your cars are going down, lower, and lower in quality. Your Camry used to be a hallmark of high quality. Not anymore, in my opinion. The Sonata is hands down much better than the Camry (sorry Camry fans). It's hard to justify cheapening of materials with the Toyota brand as a way to keep your customers happy. I'd like my front passenger to be able to operate the nav system and other functions in my 'high-end' info-tainment system, while I am driving.


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The Best SUV in the segment
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By kaushiksripat
on

Vehicle

2011 Toyota Highlander SUV 4dr SUV AWD (3.5L 6cyl 5A)


Review

Hello, The Highlander is the best in the segment i would say. The ride quality is far better than other suvs in this segment. You got to drive this decent SUV ... I am sure there will be no one who would not love it. Decent fuel economy, Robust feel while driving ( sturdy), very reliable, Smooth V6 and superb drive quality, best for family with small kids, Amazing family car


Favorite Features

Technology package Blue tooth Tow package V6 engine


Suggested Improvements

Slight exterior modifications to make it look more aggressive rear seats can not accommodate adults


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Comfy family hauler absent of any sporting ambitions
8 of 14 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By jan57
on

Vehicle

2011 Toyota Highlander SUV 4dr SUV (3.5L 6cyl 5A)


Review

My wife insisted on buying this car as a family vehicle. The car is very comfortable, quiet and has good acceleration. It's spacious, loads lots of stuff and has been reliable. Fuel economy is good for the class, but nothing to bragg about (it is after all a hulking SUV). We average about 22 miles/gallon. On the negative side, the car has prominet torque steer if you make use of only half the power, the steering is as numb as could be and the car floats more than it drives. Excitement factor is zero. It's totally incapable in snow despite its appearance. Rear visibility is very poor and the backup camera a must. Blue tooth is very basic and doesn't switch between different phones.


Favorite Features

Reliability (only problem is mild rattle from left driver's door window, otherwise there has been no problems); powerful and reasonably smooth engine; interior space; comfortable suspension; quiet operation. The car is sort of a comfy family hauler that provides reliable transportation and can occasional drive 6-7 folks around (without luggage, though).


Suggested Improvements

Reduce torque steer; make interior/instruments more interesting and less "cheesy"; improve rear visibility (it's just a question of time that you hit somebody without the rearview camera); improve snow performance; improve poor fuel economy (what about a diesel engine?); lower price.


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