Unreliable - Terrible service
By Not Happy on
Vehicle2008 Toyota Highlander 4dr SUV AWD (3.5L 6cyl 5A)
ReviewOne of the main reasons I purchased this Highlander was Toyota's reputation for reliability. After about 11 months, the battery went dead. I had to tow it to Brent Brown Toyota in Orem, Utah. They evaluated the electrical system and replaced the battery under warranty, but charged me for the tow. 3 weeks later, the battery was dead again. Back to Brent Brown Toyota (which at this point I'd like to say has the worst service department on the planet). The service adviser was lousy, the service manager is an obnoxious, rude liar. I've had the car back 4 times now and they still haven't figured it out. I can't believe Toyota allows such lousy people at their dealerships. I'm done with Toyota
Best FeaturesIf you can't drive because it won't start, nothing is favorite!
Worst FeaturesThe district manager for Toyota needs to be involved with the dealerships to get rid of owners like Brent Brown.
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