Have had rough downshift from day one. Took the car to local Colorado springs dealer and they say within specs, can't do anything. On slight uphill and SLOW advance of throttle the transmission (20-30% of time) SLAMS into a lower gear. Sometimes feels like it drops two gears. Just bought new Infinity and the shifting in all directions is silky smooth. Can't imagine buying another Toyota. Rest of the car is OK, not great but OK. Clumsy third rear seat.
Features are OK, none favorite.
If the transmission worked properly I would be satisfied (not delighted) with the car.