As an older couple, we were not interested in off-road rock-climbing. We just wanted a roomy, reliable, comfortable SUV for travel, that was not so big that it would cause trouble with parking or maneuverability. The Highlander is perfect for those needs. It is easy to get in & out (no high steps, wide door openings, etc.)and has a plush comfortable ride. This is definitely not a truck-based vehicle. Instead, it has the soft, quiet feel of a luxury car. The Toyota reliability is obvious; it never fails to start or perform perfectly. There are none of the annoying myriad of parts breaking down that have plagued so many other cars we have owned.
The luxurious, comfortable ride is so different from the hard, noisy performance of most SUVs.
I miss heated seats. Looking forward to the planned hybrid version. Could an agreement be reached to bring ONSTAR service to the Toyota line. That would be a big plus in safety and convenience.