My husband and I bought the Highlander after months of research. The reliability and reputation of Toyota went a long way in our decision. The gas mileage helped, too. I don't know where they got the 19/21 on the sticker, but I routinely get 25-plus out of my 6-cylinder. The exterior could be a little jazzier, and I have trouble with the steering wheel audio controls. While I'm driving, my thumb hits the "mode" button, turning on the stereo when I'm not expecting it.
Comfortable seating and lots of leg room, even though I'm over 6 feet tall. Lots of storage spaces. Great for long trips.
Rethink the placement of the audio controls on the steering wheel. Give the exterior design some spark.