After five years and 27,000 miles, I have mixed feelings about our 2002 Highlander. Like all Toyotas it has been super-reliable, and maintenance has cost less than $600 including one pair of tires. However, even with the V6 engine this vehicle is fairly sluggish and gets about 16-17 mpg around town and 20-22 mpg on the highway. Handling is secure but feels ponderous. There is a bewildering array of levers protruding from the steering column. The storage compartment between the two front seats is horrible: narrow and deep, with a two-part cover that jams easily. The seats are only semi-comfortable on long trips. OK if you need an SUV, I guess, but nothing to get excited about.
Roomy, reliable, holds lots of stuff. Not bad looking for a SUV. Decent ride.
Easier-to-use controls. Redesign the storage area between the front seats or ditch it altogether. Fix glitch that causes a warning light to come on if gas cap is not tightened 100% - which only the dealer can reset!