We bought this SUV after a lot of research. It seemed to have what we were looking for in a family car. We have had it for almost three years and love it. We use either 89 or 93 octane fuel and consistently get 23-24 mpg in city and highway. The seats are not as comfy as my old Ford Ranger when it comes to long trips (3+ hrs) but they are fine for normal travel. It handles like a nice car. We really love everything about this car and have no major complaints. We would recommend considering one to anyone who asks. We did wish it was a little cheaper at the time of purchase, but we figured we will get what we pay for. Our Highlander is a keeper.
Good fuel economy. Nice handling. Adequate safety ratings. Reliability. Cargo space is better than many in same class of vehicle. Multiple outlets for power.
More comfortable seats in basic models. At least include lumbar support. Less confusing stick controls (for wipers). AC control for rear seat. make better use of center console space. It gets cluttered very quickly. Include a rear seat cup holder in middle.