1 of 2 people found this review helpful
Scary Driving, Horrible Customer Service
By tattytiara on
2003 Toyota ECHO 4dr Sedan (1.5L 4cyl 5M)
I will never trust Toyota with my safety again. It's one thing to have poorly trained dealers who tell dangerous, outright falsehoods about the vehicle's features and design, it's another to train the head office staff to deal with customer complaints by running them through a maze of incompetence in the hope they'll just get frustrated and give up rather than addressing customer concerns directly. One slight breeze and you're in the ditch. The fuel economy's very misleading, because you need to carry at least half a beach worth of sand just to stay on the road. The windows spontaneously rolling down is just bonus fun. I have never been more dissatisfied with a purchase in my life.
Toyota needs to train their dealers to give accurate information, customer service to actually serve customers, and to build cars that can achieve fuel efficiency without compromising safety. Upholstery that does not resemble the stuffed animals you win at a carnival would be a good idea too.