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Toyota makes another bad decision
By C and G Shingleton on
Vehicle
2011 Toyota Avalon Limited 4dr Sedan (3.5L 6cyl 6A)
Review
Purc'd 4/28/10 - give all eval. ratings a ten. Bliz Pearl w/Lt gray interior carpet. All online 2011 Avalon Ltd online pics as well as build-your-own car have matching carpet color mats. Ours arrived w/black mats we didn't want. Imagine a beautifully designed kitchen, w/a black plywood floor? To the eye, black is a size reducing color. Seems like black mats are up to our knees. Feel we are due $199. Called CA CServ. CS person said we don't reimburse and ALL Avalons now come w/black mats. We said Toyota is deceiving cust. Could have easily notified Dealers or put new link online. CS person had us on hold ten min-came back-said Toyota will reimburse you. Mail us copy of Vehicle sticker. We did
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