In November 2014 our adult son left the house for his 20-minute commute to work in his 2010 Subaru Legacy 3.6R Limited Sedan. It was clear, cool and dry that morning. According to an eyewitness, the car roared down the street at a speed of some 50 mph sounding like a garbage truck. In less than 400 feet and about six seconds, the Legacy veered over a neighbor’s curb, pivoted and hit a tree at 45 mph (per Police Department). We assume this was his attempt to slow and stop the runaway vehicle without killing or injuring anyone. Regrettably, our son died the following week as a direct result of this unintended acceleration incident.
Subaru of America Customer Service was contacted quickly, with their promise that a decision would be made within 24 hours as to a Subaru investigation. (Similar incidents have been attributable to defective computer chips which have the ‘authority’ to control the throttle). Instead, the matter went to their insurance company, then an outsourced litigation attorney. A full month later, a perfunctory 1970’s style investigation totally disregarded the advanced computer controls and diagnostics of a 2010 Subaru. The examiner’s excuse was that the battery and electrical system had been damaged. Needless to say, this was totally unsatisfactory, and very shameful for the Subaru organization.
Clearly, Subaru’s focus was on minimizing liability at the risk of damaging their reputation, as well as the lives of other Legacy owners. However, due to archaic contributory negligence laws in VA, MD, AL, NC, and D.C., they were safe, since these laws absolve Subaru unless found to be 100% negligible. Anything less, even 99% guilty and there is no case. The 1% need only focus on issues unrelated to the product defect, (i.e., driver distraction, texting, health issues, age, driving experience, disability, etc.), to win the case for their client/defendant, which effectively makes the product defect disappear.
This is my first Subaru. I have already put 30,000 miles on it in 7 months. It actually surprised me with averaging 28-30 mpg on the highway. Negative is the service-burns about a quart and a half of oil every 4000 miles, dealer said it is normal to burn up to 1 quart per 1K miles. Book says you can change oil every 7000 miles, but you will be out of it. Free service for first 24,000 miles, but only according to book, so I had to pay for the extra oil changes. Service intervals actually are more expensive than the Acura I traded for it. Overall, I like it, but it is costing a lot more money to run than the dealer led me to think when I bought it. I probably won't buy another.
OK, so I decided that the 50K price point was the limit and I downsized after owning/leasing an A6 and M35.. No regrets (drove the 4cyl..get the 6). A few nits, like no storage net on the back of the driver seat and got the 2011 with the folding mirrors but so far so good- lots of pep in the 260 hp boxer. easily surpass' the 25 mpg level turnpike (dealer did not lie)- 16-18 local,good body features- folding back seats (not on A4 or G35), lumbar ( you need the electric seats the plain seats are not padded enough). Nav system took a few extra reads in the manual to master- if mileage is a worry you can almost get a 3.6L plus a prius to spare for same cost as A6
Power with decent mileage reg gas- handling- 4wd (we ski)- folding seats- radio-sound system(upgraded one) is super
back seat stoage- driverside missing (for my emergency umbrella), 12 V outlets- only key one to ignition- gas economy gauge not of high value- front guard for low cowling-
Great ride, this is a driver's car. Love the 4 wheel drive system and the handling. Interior is very nice and the doors close like a Benz. Storage bin in the center console is really small for no reason (storage bin tapers smaller). Even though I have close to the top if the line model my satellite antenna is not on the roof but glued to the inside front glass (top passenger side). Give us a push start option on future models please.
Drive and handling. Looks more upscale than most in this segment.
Make storage areas as big as possible, don't make my almost top of the line car look so cheap by gluing the satellite antenna to the inside glass, put the antenna on the roof like all the other manufacturers.
There is too much front-suspension tire road noise. The car is otherwise mostly quiet. The 3.6R engine vibrates noticeably at idle, smooths out in normal driving, then is harsh and noisy at high RPM. The auto transmission lacks a sixth gear. The center-section data display is too dim in bright daylight and the numbers are too small. Air conditioning is OK thus far, but noisy at high fan settings. The steering wheel should tilt down further, and telescope more. The radio is excellent but lacks the desirable speed-volume feature of the cheaper standard radio. The all wheel drive proved stable and safe on a very poor mountain road.
The quiet door closing is much appreciated. Next best is the very large back-seat pass-through. It was why I bought the car. Seats are comfortable for short and long trips. Rear seat room is remarkable.
Brighter instruments. Add spring assist to the tilt steering wheel. Reduce exterior body gaps. Make one-push all-doors unlocking a user-option on the key control. Lower power-train gear noise to competitor levels. Install a modern six speed automatic transmission.