7,500-Mile Service - 2013 Subaru BRZ Long-Term Road Test
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2013 Subaru BRZ Long Term Road Test

2013 Subaru BRZ: 7,500-Mile Service

January 14, 2013

2013 Subaru BRZ

We had some trouble scheduling routine maintenance on our 2012 Subaru BRZ. It seems that dealerships in our neighborhood were all too busy to service our car. What began as a simple oil change grew to a frustrating pinball between three different dealers...

2013 Subaru BRZ

The service drive at Subaru of Santa Monica was packed as we pulled in last Thursday. An advisor greeted us promptly. We explained that our BRZ was due for its 7,500-mile service. "There are a lot of cars ahead of you. Chances are that we won't get to yours today," he responded. Even though he offered to schedule an appointment for us on another day, we were put off by the initial denial. We left.

Back at the office we dialed Timmons Subaru in Long Beach. Denied again. This time we requested an appointment for the coming Tuesday. "Our next available appointment is for a week from Tuesday," the rep explained. We reminded him that this visit was basically just an oil change. "Um, we like to schedule appointments for regular service." I asked him what would happen if I just showed up. He repeated himself, "We prefer to schedule appointments for this type of service." Frustrated, I declined and hung up.

My next call was to South Coast Subaru. I waited for the weekend to pass. Monday morning I called, requesting the same Tuesday appointment I tried at Timmons. "No problem, sir. What time would you like to come in tomorrow? We open at 7:30." I added that our taillights were fogging and we'd like to have that fixed also. His response was, "Not a problem." At 7:30 the next morning a service advisor met me at the car, noted my concerns and pointed me to the waiting area. After 90 minutes my advisor broke the news, "Mike, your service is done. They're washing it now. We ordered the replacement taillight housings and will call you when they arrive early next week."

I was not wowed by South Coast Subaru. But Santa Monica and Timmons were such a disappointment it was a relief to find timely, courteous and so far, competent service for our BRZ. We'll keep you updated on the foggy taillight fix.

Mike Schmidt, Vehicle Testing Manager @ 9,585 miles


Comments

  • wolff2011 wolff2011 Posts:

    Are you usually able to just pull up to a dealer and get the oil changed? In the past year I"ve dealt with two Toyota dealers, a Hyundai and a Mazda dealer here Calgary and it's always at least a weeks wait to get anything done.

  • jpnpower jpnpower Posts:

    Rotary lift what?

  • spdracerut_ spdracerut_ Posts:

    I don't understand your disappointment with Santa Monica or Timmons. If they already have a queue of cars, what are they suppose to do? It's most efficient for them to have appointments setup in order to maximize the number of cars they can put through their garages. Do you show up to your dentist or doctor without an appointment? Do you just show up to the airport and expect to buy a plane ticket for a flight that hour on the spot? Better yet, do you show up to a Cali DMV without an appointment? Appointments are simple. Schedule it ahead by a week or two, show up, car gets done quickly as they should have that time slot reserved for you, and then you're on your way. To me, the fact that South Coast took you immediately meant they didn't have enough business and therefore could fit you in.

  • yaymx5_ yaymx5_ Posts:

    just stop by a random independent shop and have the oil changed?

  • jederino jederino Posts:

    Even the local Firstone gets slammed, so I always call ahead first. It's also $30 cheaper than a quick lube place, so well worth it.

  • wrb_brz wrb_brz Posts:

    Just got my 2nd set of tail lights done last week. Originally this was thought to be an installation issue at the factory cracking the housing. unless the tech did the same thing at the first replacement it may just be a design flaw

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