2013 Subaru BRZ: 7,500-Mile Service
January 14, 2013
We had some trouble scheduling routine maintenance on our 2012 Subaru BRZ. It seems that dealerships in our neighborhood were all too busy to service our car. What began as a simple oil change grew to a frustrating pinball between three different dealers...
The service drive at Subaru of Santa Monica was packed as we pulled in last Thursday. An advisor greeted us promptly. We explained that our BRZ was due for its 7,500-mile service. "There are a lot of cars ahead of you. Chances are that we won't get to yours today," he responded. Even though he offered to schedule an appointment for us on another day, we were put off by the initial denial. We left.
Back at the office we dialed Timmons Subaru in Long Beach. Denied again. This time we requested an appointment for the coming Tuesday. "Our next available appointment is for a week from Tuesday," the rep explained. We reminded him that this visit was basically just an oil change. "Um, we like to schedule appointments for regular service." I asked him what would happen if I just showed up. He repeated himself, "We prefer to schedule appointments for this type of service." Frustrated, I declined and hung up.
My next call was to South Coast Subaru. I waited for the weekend to pass. Monday morning I called, requesting the same Tuesday appointment I tried at Timmons. "No problem, sir. What time would you like to come in tomorrow? We open at 7:30." I added that our taillights were fogging and we'd like to have that fixed also. His response was, "Not a problem." At 7:30 the next morning a service advisor met me at the car, noted my concerns and pointed me to the waiting area. After 90 minutes my advisor broke the news, "Mike, your service is done. They're washing it now. We ordered the replacement taillight housings and will call you when they arrive early next week."
I was not wowed by South Coast Subaru. But Santa Monica and Timmons were such a disappointment it was a relief to find timely, courteous and so far, competent service for our BRZ. We'll keep you updated on the foggy taillight fix.
Mike Schmidt, Vehicle Testing Manager @ 9,585 miles