I have had my smart for just under 2 years now. At first it seemed perfect for New York. 150 Dollar Parking per month, fits in tight places, etc. Very quickly however did I find out what an unreliable, terrible little car this is. It has broken down multiple times due to computer errors, failing transmission, clutch, etc. It shakes everything lose on the car whenever you hit the slightest bump. Even a sewer lid produces a noisy thump and a jolt. The car shakes at highway speeds and now my roof is starting to crack. And where is smart? They don't want to have anything to do with the car, the service departments don't know very much about it, the customer service is horrific!
It needs a complete quality overhaul. The Service behind is is below the worst brand you can think of. I am longing for a Hyundai.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.