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Kaukauna, Wisconsin Auto Repair Shops

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Kaukauna, WI Car Consumer Discussions

Re: GMC Canyon 2005 Woes [robstuff]
by snaproll1 on Mon Dec 24 11:48:44 PST 2007
Just a followup on the issues I had with the windows and door locks over the summer. In 20/20 hindsight it looks like the problem was the fuse box that the dealer replaced under a precautionary "service order". Since I had the fuse block replaced, and battery I haven't had any more problems. I think it's pretty evident that the fuse block must have some defect in it that caused the BCM and battery to die. Again, Chevy covered the fuse block but refused to cover the battery or BCM. I did the complaint line thing up the food chain and they offered me their "Smart Care" package, "a $390 dollar value!" that consists of 6 oil changes and a tire rotation or two. No, they are not using Mobil 1. The dealer, Gustman Chevy of Kaukauna went to bat to try and get the Chevy rep to cover some of the $800 in electrical problems I've had with the truck but the Chevy rep held firm, no dice. Ok, no problem. No further Chevy purchases. I'm sure by the time I'm ready for a new truck Chevy will be bankrupt. The dealer however did give me a check for about $250 from a 'good will' standpoint as they agreed that all these electrical problems happening so quickly made sense that the shorted fuse block caused the other stuff to fry. I'll give them good marks since they stood behind the sale even if the manufacturer won't stand behind their product. I hope to do business again with Gustmans; occasionally they get Fords and other products as trade-ins... I might buy one of those from them, but a Chevy? Never again.
Re: Colorado driver's window and door lock electrical problems [snaproll1]
by snaproll1 on Sun Sep 30 17:58:44 PDT 2007
One last chance here from the dealer, GUSTMAN CHEVY in Kaukauna... I got a "We value your business, when you get the Chevy form, please check 'completely satisfied' or give us a call..." After a week or so I finally got a hold of the dealer rep in person. He was pretty understanding and agreed, it sounded like the fuse box failed and took out the BCM and battery, and their screwing around 'testing' the battery (running it down and charging it) probably spiked the resistor in the blower that failed the next day. He said he would contact the Chevy rep and see if they could get the company to cover some of it. He said since the fuse box is a "nonserviceable item" and the truck is only 2.5 years old and I'm the first owner he may be able to do something about the BCM and resistor, but probably couldn't get them to cover the battery. Hey... this is the first "friendly" contact I've gotten from anybody associated with Chevy so far. The woman on the "help line" that offered me the "jelly of the month club" package was constantly "apologizing" and "understanding"... she sounded like she was reading off a Q card. I finally asked her to stop apologizing. The funny thing is, their $390 dollar "maintenance package" coveres an oil change every 6000 miles and tire rotations for 24,000. Give me a break. They recommend an oil change every 3500 miles when you have to pay for it, but 6000 when they have to pay for it. That's 4 oil changes "worth $390 dollars!!!" in the 2 years 24K miles. They must use Mobil 1 or something. What a joke. Oh, and the rep from the dealer checked into it, they even got the mileage wrong. The truck had 64K on it, the woman said she'd start it at 63.5K and then she actually entered 17K, expiring at 37K. How's that for service! Don't buy a Chevy. I think the dealer is ok, the service guys are just doing their job to make money, but Chevy is a true disappointment.
Re: Colorado driver's window and door lock electrical problems [snaproll1]
by snaproll1 on Sun Sep 02 14:15:58 PDT 2007
Ok, got the vehicle back plus a $400 dollar repair bill. Everything was fine Monday until Sunday and the ####ing thing crapped out again, same problem. Ran fine, then out of the blue, wouldn't start, windows, door locks and fob inop. Jumped it again, got it home again, pulled the door module again, pulled the harness blocks again, sprayed them with contact cleaner again, reassembled the door again and guess what started working again. I wonder if the six or seven times I have done this to fix the problem might indicate that there is something wrong with the door module? I am so absolutely not a happy camper. Naturally it's the holiday weekend so I can't choke the dealer, who by the way is GUSTMAN CHEVY in Kaukauna Wisconsin.

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