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Albany, Oregon Auto Repair Shops

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Albany, OR Car Consumer Discussions

Toyota policy gets more and more frustrating
by daleyplanit on Wed Nov 12 08:43:54 PST 2008
Septebmer 22 - Lia Toyota, Colonie, NY " Your truck is not safe to drive. You can't keep your truck here uness you pay $35 per day. You have to drive it home or pay to have it towed. You get no loaner. Call 1-800-Go-Toyota." Toyota corporate offers me $1000 less than KBB value to buy my truck back. I can't get enymore from them. I ask toyota for money to tow it back to the dealer if i need to for the buyback - they decline my request. October 22; Toyota Care Customer support techs Autumn Branch and Joey Lopez "So long as we can load it on a truck, we can tow it from your house." I ask for this in writing, they decline my request. I 'unregister the truck, take the plates off and take the insurance off. November 12- Toyota ISG rep calls about my check "You must have the truck at the dealership to collect payment. We do not provide towing and will not come to your house." Now I have to pay to tow it back to the dealership. This is outrageous. Excuse me but this is complete bull$hit. If Toyota would but things in writing, or give me the same story twice in a row this would not happen. I am so angry right now I could explode.
re: loaners and lemon law
by daleyplanit on Wed Nov 12 07:38:58 PST 2008
here is NY's lemon law http://autopedia.com/html/LemonLaw/NewYork_NY_lemonlaw2.html NY AG's office http://www.oag.state.ny.us/bureaus/consumer_frauds/tips/usedcar_lemon_factsheet.- - - html Cars Covered by the NY Used Car Lemon Law Include any car that: 1. was purchased, leased or transferred after the earlier of 18,000 miles or two years from original delivery; AND 2. was purchased or leased from a New York dealer; AND 3. had a purchase price or lease value of at least $1,500; AND 4. has been driven less than 100,000 miles at the time of purchase/lease; AND is used primarily for personal purposes. Unfortuately, in my case I'm not eligable for the protection. I bought my truck in March of 2007 with 102,000 miles - see #4 I bought m truck in NJ - #2 I had 129k on the clock when the frame rust was discovered.#1 Ugh! talk about bad luck!!! I have no dealer history with lia (the place that inspected when i bought the truck and then found the frame damage 18 months later. They're not my favorate place on the planet - perhaps they should have found indications of rust back in march of 2007. Tcincy is right- this is a safety issue. I wrote to notify my DMV inspection shop unit who informed me that they know about the problem with the 1995-2000 trucks, but because toyota never issued a bulliten for newer trucks, there was no warning to shops about the 2001 and newer models. Kinda scary, huh? If firestone hadn't seen this before, and hadn't notified me about the damage and buy-back, i could have been killed in an accident had I been driving around. Scary, huh? I don't know how many people are out there tooling around in these trucks, but i know when the frames start failing, and people are being hurt, toyota will (and should) hava massive class action lawsuit on their hands. They shouldn't say they had no knowledge of the danger. Considering I have quite a bit of stock in toyota, i should write the SEC. Toyota's ignorance is a sign they aren't willing to face the liability of class action exposure - and they are open to risk of a lawsuit that will surely lower the value of their stock. That kind of ignorace is criminal. if I had the time and patience I'd try the angle, but I've been too busy with the safety issue to go after them for fraud.
Re: EX in Tristate [NY-NJ-CT] area? [zolcat] [bigdadi118]
by zolcat on Mon Nov 10 14:42:27 PST 2008
Thanks for your reply bigdadi. I called up Liberty, but they are all out now. We decided Albany is too far out for us right now. I found a color I liked on the EXL, and the dealer says this is absolutely their last offer, 25500 invoice+350 + tax+tags. Is this a fair price in the market given the end of year clearance and the 3500 dealer incentive, etc? Thanks.
Re: EX in Tristate [NY-NJ-CT] area? [zolcat]
by bigdadi118 on Mon Nov 10 10:18:19 PST 2008
2008 EX Odyssey Liberty Honda, CT white stock 281523S Lia Honda, Albany, NY white stock 48651
Re: Toyota Frame Rust Buy-Back Program [theiglu]
by daleyplanit on Sun Nov 09 06:45:35 PST 2008
Chkman and theiglu You both mentioned cases of getting a loaner for 2001 model year failures. Is this up to the dealership to decide? I don't understand why I was declined the option. My dealership (Lia Toyota in Colonie NY) refused my requests I'll call out the Toyota care representatives I've spoken to - Joey Lopez and Autumn Branch - both told me that there was no way I could get a loaner or be reimbursed for one. WTF is going on here? I've been out of a car for 60 days!!!!
2001 and newer
by daleyplanit on Sun Nov 09 06:36:39 PST 2008
Chkman - Toyota tells me that the 2001 and newer trucks are not covered because the frame was treated for rust in different manner than the 2000 and oder trucks. If this is true, why are there so many 2001 and newer trucks with frame rust problems? The real issue here is drivers of 2001 and newer trucks (that should be less likely to have the damage, and are worth more than older trucks) are facing THE SAME PROBLEM. Yet, the aggravating thing is when we wak into a dealership these guys spit in our faces. There's no loaner, there's no expidited check, the dealer will not let us keep the unsafe-to-drive trucks on the lot while we wait for compensation. Worse yet- the dealer offers NO ASSISTANCE. "Can't drive your truck? you JUST bought it and now it's completely rusted. Tough $hi+. call 1-800-go-toyota and keep your fingers crossed." Really outrageous business practice. GM may build terrible cars, but it's Toyota that should be staring at bankrupcy. I know of 5 or six people in my family who will not purchase a toyota after hearing about this issue. Sick and tired of this. PS - it's been 60 days and counting - no check yet.

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