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North Ridgeville, Ohio Auto Repair Shops

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North Ridgeville, OH Car Consumer Discussions

SRX fixed-Great Cadillac Service & Support
by tomy3 on Fri Sep 26 16:48:37 PDT 2008
I just picked up my 2008 SRX which had been disabled and in the shop for about three weeks. It turns out that the diagnosis went from timing chain, to broken valve spring to crankshaft (some type of ring on the front of the shaft). Bottom line..Cadillac decided to replace the engine rather than risk more problems and a longer wait. The car is only four months old and has only 3500 miles. I have to say that service reps from Morris Cadillac of North Ridgeville, Ohio (I did not buy the car there, but it was the closest dealer for the tow truck) were very professional and accomodating, calling me at regular intervals to keep me posted on their progress. They supplied me will an Enterprise Rental Car (Cadillac DTS) free of charge as well. The customer service reps from Cadillac Detroit were supportive in every way and are sending me a check equal to one months lease payment as well. Although I was upset that a new car could have this type of problem I have to say that all from Cadillac from dealer to Corporate Customer Service were more than fair and very responsive to my needs. I have read time and time again about customers who were not as blessed as myself and I felt I needed to acknowledge my thanks to those at Cadillac who were involved.
Cross Post King today...
by artgecko on Sun Apr 07 08:28:50 PDT 2002
I'm so bummed this morning, that I'm cross posting of my woes to all the car boards I'm on. Forgive me if you've already seen this, but I was so pumped up to go to my first Auto-X, and then the Subie gods conspired against me. Below is my original post to the regional SCCA SOLO II boards... ___begin quote___ I tried to make it down to Akron to my first event Sunday, but didn't make it. I got packed Saturday evening and had the new car all washed up. Got up early this morning, even though I lost an hour today, and had a good breakfast, and hit the road only about 10 minutes later than I wanted to. Stopped in North Ridgeville to get gas, and started pumping about the same time I noticed I didn't have my wallet. Fortunately, I had only gone 5 miles instead of 50. So home I went , got the wallet, went back and got gas, and hit the road again. Eleven miles later, in a construction zone on the Ohio Turnpike, I hear and feel the distinctive indications of a flat tire (right rear.) These things only have 1770+ miles on them! As I was in an area with no berm, I had to drive about a half mile just to find an area wide enough to pull over. I moved the stuff from the back onto the folded down rear seat (Sport wagon) and change the tire. Fortunately, everything is brand new, and easy to work on. Unfortunately, the spare is a full diameter emergency spare. I got back on the road, but I didn't want to drive the 30 or more miles down to Akron and then the 50+ back on a temporary spare, so I got off at the next exit and headed home... Technical question: Would the temporary spare qualify as an OEM wheel, so I could stay in stock? :-) I haven't had a flat tire in almost 30 years, and never one at speed. I probably damaged the tire too much driving that half mile, but I'll go out and take a look at it after a while. Didn't really get a good look with trucks buzzing by just a few feet away! I knew autocross was hard on tires, but I thought everyone meant on the course, not on your way there! I have British car show conflicts the next two meets (1958 MGA ) so I'll have to make a decision with those. I don't want to wait until July to try this again. Maybe I'll look into the ASCC event in two weeks, or one of my British car friends participates in Toledo with his Triumph, so I might go with him. Anyway, thanks for the tips over the past week or so, and sorry I didn't get to meet all of you. I'll get there yet... Steve ___end quote___

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