Locate an Auto Repair Shop in Eastlake, Ohio

I dont fault him, I would agree that the damaged car is worth less. The problem was that the bumper was slightly scuffed and I had identical cars. He had never been in an accident and thought the Jetta was at fault. Heck, he was lucky the windows stayed up, the ignition coils didn't ignite, and the seat heater didnt combust

I have been a lurker for a while now, here is a fun story. I was test driving a Jetta with some clients and the drive was finishing up. As we are stopped waiting to turn into the driveway in front of the showroom, we are rear-ended by a guy going about 15 miles per hour. I figured no huge deal, everyone is okay, no bleeding or broken glass. I turn around to look at the guy and he signals that he is going to turn into the parking lot. We start to pull in and he takes off. So no it is a hit and run. Luckily another salesperson was standing outside waiting for an appointment and saw the accident. He also got the plate number for the guy. Customer then says that he likes the car and offers 50% of MSRP on a the car. I asked where he came up with that number and he replied: "this car has been in an accident and I don't think it is worth anything now." When I pointed out the 20 other Silver Jetta GLS's we had, he said his offer was firm because Jettas get in accidents. I still see him driving his old car, I wonder if he will ever replace it.

I was thinking I would agree to the price, but spring a bunch of fees on him later. $1,678 is more then fair for the cleanup of a Fit, right? :P

My word, I think his brother was just here. I got an e-mail price proposal from a customer offering $1,000 below net (invoice-holdback-mfg. bonus for units) on......wait for it..... Honda Fit. I let him know the situation with the cars and that we are not charging a premium to get one and that we would happily order one. His response was that they are not selling well, dealers near him have month old units and that he knows about the rebate from Honda. This job would be fantastic if it wasn't for the customers sometimes ;)

Iv'e always been a fan of the misconception that dealers MUST take a "plan" price simply because you qualify for it. I was selling Mazdas when the RX-8 launched and during its 2 month hot streak I was actually assaulted by a man when I told him that we would not be offering the S plan on the car. He got so angry with me that he threw his pen at me (I always thought it was my job to do that to him :P ) My new posistion in an online only car sales environment has taken me off the "Frontlines" but I have loved all of the stories so far. Especaially from you Brit, as I am comforted to know that there are customers that drive you to drinking in highline sales as well as volume dealers! Oh, and I am not 100% sure what a "lot assassin" is.