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Raymond, NE Car Consumer Discussions

Being screwed by subaru motor finance ( Chase)

by tuppes0618 on Tue Aug 12 04:15:59 PDT 2008

BELOW IS THE LETTER SENT TO (CHASE) SUBARU MOTOR FINANCE. THEY ARE INCOMPETENT AND YOU SHOULD NOT USE THEM TO FINANCE YOUR CAR. GO TO YOUR OWN BANK AND AVOID THIS Mr. Marc Sheinbaum Auto Finance J. P. Morgan Chase & Co. 270 Park Avenue New York, N.Y. 10017 August 12, 2008 Stephen Dear Mr. Sheinbaum, I am a person of some standing in my business, an active member of my church and community and I sit on the boards of two “not for profit” organizations. I entertain incessantly and speak with hundreds of people each year. For the rest of my life I will be telling my story about Chase Auto Finance. Which story I tell is in your hands. On July 10, 2008 I returned a Subaru vehicle which I had financed using a Chase product. ( acct ) . The vehicle was returned before the due date, acknowledged by the dealer and your re marketing group. I followed all instructions in the return document to the letter. Since the return I have received numerous invoices and phone calls all claiming that a total of $11534.82 was due. At first I patiently explained that the car was in your possession. I was told to call the dealer ( I did and he was amused that I was instructed to do so and told me Chase picked the car from them on 7/14) By the third call regarding the allegedly past due amount I lost my patience. On July 24th I spoke with a supervisor, Margaret Peran. She assured me she would get to the bottom of this and would call me by 7/29. She did not. Today I received the invoice ( again) and called your finance group, and spoke to supervisor Grace Lira. Grace advised me there was no record of the return and I would have to call the remarketing department. I asked for her manager and was given his voice mail. ( Troy Cody) I called remarketing and was advised that the car was indeed in the database as returned and the individual referred me to his manager, Scott Job. Voice mail again, no return call as of this writing. Your refinance department said “ I cannot understand why the finance group cannot see what is clearly in this record” He offered that the “problem might be that the transaction was not yet ‘closed out’”but could offer no solution regarding this defect. Shortly thereafter I again called Mr. Cody and reached him at 817 206 1616. I explained the matter including the conversation with remarketing and he told me he would stop the dunning calls from the autodialer but could not say that the matter would be finalized before the past due reached 30 days at which time I would be reported as delinquent. ( he did offer to help reverse the report if necessary). He acknowledged that he too saw the return in the database but that was not his area to complete. Having worked for a customer facing organization my entire life I know that the idea of “making the customer work for you” is a failed paridgm and yet repeatedly this is what you have done. I ask that you bring this to an appropriate resolution and I think an apology for poor service is in order. The story I will tell for the rest of my life can be how, despite the failings, the matter was satisfactorily resolved. It can just as easily be how an incompetent organization alienates its customers and should be avoided at all costs. Sincerely, Stephen CC: Stephen B. Burke Crandall C. Bowles James S. Crown William H. Gray, III David C. Novak Laban P. Jackson, Jr. Lee R. Raymond David M. Cote Ellen V. Futter Robert I. Lipp William C. Weldon James Dimon

Re: rocky [rockylee]

by trichardson on Sun Jul 27 19:24:08 PDT 2008

Michigan, is not anti-business and if you were to examine our state a little closer you would see it is George W. Bush, and your free trading, pseudo-capitalist, republicans that hate american owned business. The main reason these foreign company's set up shops in south is they can buy-off ministers, to preach union hate on sundays. The people are easily manipulated, as long as they can own a beat-up truck, single wide, have plenty of smokes, coors light, they will work like slaves and risk life and limb for their company !!! For the better part of 90 years we ruled the U.S. in manufactoring and if their is anyone to blame, you can look no further than the free marketeers that like to use slave child labor to build shoddy cheap goods !!!! The only thing good about Georgia, is Lake Sidney Lanier and Detriot Tiger, Tyrus Raymond Cobb, and he (COBB) was one of the founding fathers of the Major League Players Association. I also wouldn't want to live that close to a traitor like Zell Miller. Rocky my friend, piece of advice. It doesn't help your argument when you attack others with juvenile insults and stereotypical attacks. If you want to show your side and be the UAW support balance, go right ahead. We need both sides of the argument. But what we don't need is you insulting others. Because honestly, when you do that you come off as more ignorant than anyone you are attempting to attack. When we claim that Michigan is bad for business, we're not bad mouthing the midwest at all. We're bad-mouthing what we consider to be a history if bad business decisions and inadequate local government that continually impedes new growth. And yes, I agree with you. Michigan is great for business...in 1924. :) See that, that was how you throw out a funny without insulting someone. And don't worry, no apologies necessary. We GA folks have strong skin. We don't need to get into the South vs. the Midwest for business growth, too many facts will just happen to show how much stronger financially the South is and I don't want facts to muddy your positions. Now, let's talk the UAW friend. :) Question for the thread. When (not if, but when) one of the Medium 3 declares bankruptcy can they throw out completely current UAW contracts? Can they legally use bankruptcy to force all new contracts? And if so, would that be for both Retirees and Actives?

Re: rocky [marsha7]

by rockylee on Sun Jul 27 17:59:56 PDT 2008

Please get out before the lifeboats run out...everything is against you up there...politics in Mich is anti-business and will get worse with Democrats running the show...the UAW is dead, but with a respirator it does not yet KNOW it is dead beause it appears to be breathing to the untrained eye...Big 3 is/are rapidly becoming the Medium 3 or Little 3... Michigan, is not anti-business and if you were to examine our state a little closer you would see it is George W. Bush, and your free trading, pseudo-capitalist, republicans that hate american owned business. The main reason these foreign company's set up shops in south is they can buy-off ministers, to preach union hate on sundays. The people are easily manipulated, as long as they can own a beat-up truck, single wide, have plenty of smokes, coors light, they will work like slaves and risk life and limb for their company !!! Get out now, unless you intend to run a hotel in Traverse City...beautiful state for scenery, but not for real business... For the better part of 90 years we ruled the U.S. in manufactoring and if their is anyone to blame, you can look no further than the free marketeers that like to use slave child labor to build shoddy cheap goods !!!! :mad: If you want, I could talk to the powers that be in GA, and we MAY let you live here...just NEVER mention the U-word (UNION) outside your bedroom, and you will be allowed to live... The only thing good about Georgia, is Lake Sidney Lanier and Detriot Tiger, Tyrus Raymond Cobb, and he (COBB) was one of the founding fathers of the Major League Players Association. I also wouldn't want to live that close to a traitor like Zell Miller. :P :mad: -Rocky

Will high fuel costs send farmers back Mules

by gagrice on Wed May 21 18:04:11 PDT 2008

"This fuel's so high, you can't afford it," he said. "We can feed these mules cheaper than we can buy fuel. That's the truth." And Danny Raymond says he just likes using the mules around the farm. "We've been using them quite a bit," he said. Brother Robert Raymond added, "It's the way of the future." I knew we should not have sold our draft horses back in 1980.

Re: Smart [andeet]

by boaz47 on Thu May 15 12:32:44 PDT 2008

You made me think with that post. I have wondered why Yale, Cat, Raymond, or Clark haven't made a small electric commuter vehicle. After all their electric equipment is designed to work 8 to 10 hour shifts 5 days a week and 52 weeks a year. These are working machines and the batteries when treated correctly will last 5 to 7 years. I realize that are designed to only go 3 to 7 MPH but they are also designed to lift their weight all day every day. Sure the batteries are expensive but they have been using the technology for a very long time and should be able to make a city car that could do at least 35 and run for 8 hours if it didn't have to lift an additional 5000 pounds to do it. You would have to use 3 phase chargers more than likely but it should be worth a try. (just daydreaming here.) And the Smart is part of this discussion. It may sit at the opposite end of the spectrum from the Cooper but it part of the sub compact culture. Believe it or not a few years ago when I bought our Focus I looked at several pretty small cars. I even looked at the Jetta but I still don't trust VW. I drove the early Prius and the Insight. The Prius simply doesn't impress me for the money. But I came close to dropping the dime for a Insight. Yes I know it was pretty impractical but getting close to 70 MPG just impressed me to no end. If I lived where I do no I might have had that car today. But I knew climbing from almost sea level to close to 5000 feet when I was still driving down the mountain would be depressing. I still believe if I could find a used on it might be a worthy addition or replacement for the little 4 banger. And far better choice than a Smart car. A corolla can do about as well as a Smart and it has more room. By the way Nippon, have you seen the new commercial for the Forester? The man comes on and says they loved their old Forester but the new one was, "Bigger, Better, nicer." So they had to make room for it in their garage. Ends up they sold the boat but I was sure th e point wouldn't be missed on some here. ;)

Re: CR-V EX 4WD 10% below MSRP [raymond]

by smith1 on Thu Mar 27 12:07:28 PDT 2008

You made a super deal, congrats.